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Free Delivery when you spend £39.99+

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Delivery & Returns

All of our orders are delivered by DPD, who were recently voted Sustainable Business of the Year. They have also been granted The Carbon Trust Standard for Carbon for their efforts in reducing their environmental impact.


Get free delivery on all orders over £39.99 across the UK and Isle of Man.
Our estimated delivery time is 1-4 working days.
We deliver 7 days a week (excluding bank holidays).
Every order is fully tracked with DPD and delivered in carbon neutral vans, to help us on our mission to be the world’s most sustainable pet food brand.


Standard UK Delivery (1-3 working days) only £2.49 when spending £9.99 or less


Standard UK Delivery (1-3 working days) only £2.99 when spending £10.00-£19.99


Standard UK Delivery (1-3 working days) only £4.99 when spending £20.00–£39.98

Our returns policy

Tick You can return an item to us if the product is unopened and in a resell-able state within 14 days.

Tick We cannot accept returns if the product has been opened.

Tick If you have received the wrong products, or an order has been sent to you in error, we can provide a free UK returns postage label.

Tick For subscriptions, we’ll send you a reminder email 3 days before your order is dispatched to give you plenty of time to ensure you still want it. Alternatively, you can log in to your account to postpone or cancel it.

Tick If you meet the criteria for a return, please post it to the address below along with your 6-digit order number and contact details

Tick Planet Pet Society Ltd
DPD Logistics
Parsonage Street
West Midlands
B69 4PH

We work with the most energy efficient courier services to ensure we can deliver our products swiftly and safely while minimising our environmental impact. At Planet Pet Society, we’re planet first. Click the link below to learn more about our mission.

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